At Coachwell we have the opportunity to fly around the country and serve incredible organizations. There are truly excellent people leading the top companies and organizations in America today.
The only challenge is the extensive flight time. One thing you will notice if you fly allot is how much the quality of the flight is influenced by the quality of the airline staff and the pilots. From carrier to carrier the planes are the same: its the attitude of the staff that makes the greatest impact on the quality of the flight.
If the airline staff possess a positive attitude it is amazing how well people respond to their directions the cramped seating, poor food, and smelly bathrooms. Their attitude determines the outcome! If you have a positive attitude in a poor situation you can turn it around. I have seen seasoned airline staff adjust the attitudes of irate, arrogant passengers to positive results. A positive attitude can really help us fly above the challenges in our life and leadership. Here’s a few tips to prepare you to address the challenging people and situations in our life.
1) Be at your best. The better we take care of ourselves the better we can respond to challenging people and situations that come in our life. So ensure each week you get the rest, nutrition, exercise, time with friends and free time you need to be at your best.
2) It’s not about you. Most people’s complaints and challenges are about their loss of control, convenience or comfort. Stay focused on actively listening to them to discover what they want and need.
3) Provide solutions. Assure people their is a solution to their issue. Present options and let them choose the best solution. Most people are upset because they don’t know what to do in their situation: so direct them. For the arrogant and obstinate: listen, learn, provide solutions and leave them alone to choose.
4) Show empathy. Most people respond well to someone who cares. There is an ancient proverb that supports the positive impact of a caring approach.
“A gentle answer turns away wrath, but a harsh word stirs up anger.” Proverbs 15:1 NIV
The next time your on a flight walk from the front of the plane to the back. You will discover the plane flies in a slight nose up attitude to maintain altitude. That’s a great lesson for us! How about we live and lead with a positive attitude. We will discover greater power for positive results.
To your excellence,