My name is Kaelyn Costa. My husband Josh and I both grew up in Dutch Bros. starting as teenage broistas, eventually meeting through the company, getting married, and now co-own Central Oregon Dutch Bros. with my parents. The fast paced, customer service oriented company helped shape mine and Josh’s management skills, while schooling and mentorship from my father and co-owner, Bill, helped develop our business skills. We lead a highly caffeinated crew of 105 upbeat young adults that work in our nine stores in Central Oregon. Dutch Bros. is the largest privately held drive thru coffee company with over 250 locations in seven states. Dutch Bros. Central Oregon opened its first Bend store in 2004 and has since given back over $1 million to the community.
Josh and I spent a year in Coaching with Coach Scott McBride. The personal and professional coaching we received over the year helped motivate us to reach new heights. We spent time goal setting, looking at personal strengths and weaknesses, and coaching to help understand how personality profiles of key leaders all came into play. We took what we learned and put it to work to create our best year yet with better company unity, sales, and communication. Having Scott around for accountability was exactly the push we needed. The extra set of eyes on our business was invaluable. We have definitely seen improvement in the way things operate here and are happy to have had the guidance from Coachwell.